Managing your Play
We're committed to protecting our players. To help you manage your play in a healthy, responsible way, we offer proactive tools and support.
Take a Break
Take a break from playing with an account pause. Tell us how much time you need away and we'll make sure you can only log in after the pause period has ended.
Third Party Exclusion Requests
As Part Of Its Responsible Gaming Efforts, Challenger Allows Qualified Third Parties, Who Have Concerns About A Player’s Ability To Manage His Or Her Play, To Request A Limitation On That Player’s Use Of Challenger. Limitations May Include Restriction Of Or Exclusion From Play.
Challenger verifies all accounts for age and eligibility. If minors (under 18 for games of skill) have access to your computer, your account or your personal information, please consider:
- enabling multi-factor authentication on your Challenger account
- installing parental control software to prevent access to age-restricted sites
- configuring and activating your client terminal's auto-lock features to prevent unauthorized use
If you believe a minor is playing on Challenger, please contact customer support here. If a minor is found playing on Challenger, then that account will be closed in accordance with our Terms of Service.
Helpful Links and Resources
We consult with various organizations – such as the National Council for Problem Gambling (NCPG) and the International Centre for Responsible Gaming - that cover a wide array of consumer protection issues, including problem play, to discuss our policies and ways in which they can remain aligned with the ever-evolving needs of our customer.
If you have additional concerns about managing your play or gaming anywhere else - or if you’re concerned about a friend or family member – NCPG offers support and counselling referrals that may help you through personal, gaming-related issues. The NCPG operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or chat at ncpgambling.org/chat.
For more information on gaming responsibly and sensibly, visit the following links: